CompTIA A+ Certification (Exams 220-1001 and 220-1002)

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1001) and Core 2 (220-1002).

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Learning Objectives


  • Hardware
  • Windows Operating Systems
  • Software Troubleshooting
  • Networking
  • Hardware & Network Troubleshooting
  • Security
  • Mobile Devices
  • Other OS & Technologies
  • Operational Procedures


    Course Details

    Course Outline

    1 - Supporting Operating Systems
  • Topic A: Identify Common Operating Systems
  • Topic B: Troubleshooting Methodology
  • Topic C: Use Windows Features and Tools
  • Topic D: Manage Files in Windows
  • Topic E: Manage Disks in Windows
  • Topic F: Manage Devices in Windows
  • 2 - Installing and Configuring PC Components
  • Topic A: Use Appropriate Safety Procedures
  • Topic B: PC Components
  • Topic C: Common Connection Interfaces
  • Topic D: Install Peripheral Devices
  • 3 - Installing, Configuring, and Troubleshooting Display and Multimedia Devices
  • Topic A: Install and Configure Display Devices
  • Topic B: Troubleshoot Display Devices
  • Topic C: Install and Configure Multimedia Devices
  • 4 - Installing, Configuring, and Troubleshooting Storage Devices
  • Topic A: Install System Memory
  • Topic B: Install and Configure Mass Storage Devices
  • Topic C: Install and Configure Removable Storage
  • Topic D: Configure RAID
  • Topic E: Troubleshoot Storage Devices
  • 5 - Installing, Configuring, and Troubleshooting Internal System Components
  • Topic A: Install and Upgrade CPUs
  • Topic B: Configure and Update BIOS/UEFI
  • Topic C: Install Power Supplies
  • Topic D: Troubleshoot Internal System Components
  • Topic E: Configure a Custom PC
  • 6 - Installing, Configuring, and Maintaining Operating Systems
  • Topic A: Configure and Use Linux
  • Topic B: Configure and Use macOS
  • Topic C: Install and Upgrade Operating Systems
  • Topic D: Maintain OSs
  • 7 - Maintaining and Troubleshooting Microsoft Windows
  • Topic A: Install and Manage Windows Applications
  • Topic B: Manage Windows Performance
  • Topic C: Troubleshoot Windows
  • 8 - Network Infrastructure Concepts
  • Topic A: Wired Networks
  • Topic B: Network Hardware Devices
  • Topic C: Wireless Networks
  • Topic D: Internet Connection Types
  • Topic E: Network Configuration Concepts
  • Topic F: Network Services
  • 9 - Configuring and Troubleshooting Networks
  • Topic A: Configure Network Connection Settings
  • Topic B: Install and Configure SOHO Networks
  • Topic C: Configure SOHO Network Security
  • Topic D: Configure Remote Access
  • Topic E: Troubleshoot Network Connections
  • Topic F: Install and Configure IoT Devices
  • 10 - Managing Users, Workstations, and Shared Resources
  • Topic A: Manage Users
  • Topic B: Configure Shared Resources
  • Topic C: Configure Active Directory Accounts
  • and Policies
  • 11 - Implementing Client Virtualization and Cloud Computing
  • Topic A: Configure Client-Side Virtualization
  • Topic B: Cloud Computing Concepts
  • 12 - Security Concepts
  • Topic A: Logical Security Concepts
  • Topic B: Threats and Vulnerabilities
  • Topic C: Physical Security Measures
  • 13 - Securing Workstations and Data
  • Topic A: Implement Security Best Practices
  • Topic B: Implement Data Protection Policies
  • Topic C: Protect Data During Incident Response
  • 14 - Troubleshooting Workstation Security Issues
  • Topic A: Detect, Remove, and Prevent Malware
  • Topic B: Troubleshoot Common Workstation Security
  • Issues
  • 15 - Supporting and Troubleshooting Laptops
  • Topic A: Use Laptop Features
  • Topic B: Install and Configure Laptop Hardware
  • Topic C: Troubleshoot Common Laptop Issues
  • 16 - Supporting and Troubleshooting Mobile Devices
  • Topic A: Mobile Device Types
  • Topic B: Connect and Configure Mobile Device
  • Accessories
  • Topic C: Configure Mobile Device Network Connectivity
  • Topic D: Support Mobile Apps
  • Topic E: Secure Mobile Devices
  • Topic F: Troubleshoot Mobile Device Issues
  • 17 - Installing, Configuring, and Troubleshooting Print Devices
  • Topic A: Maintain Laser Printers
  • Topic B: Maintain Inkjet Printers
  • Topic C: Maintain, Impact, Thermal, and 3D Printers
  • Topic D: Install and Configure Printers
  • Topic E: Troubleshoot Print Device Issues
  • Topic F: Install and Configure Imaging Devices
  • 18 - Implementing Operational Procedures
  • Topic A: Environmental Impacts and Controls
  • Topic B: Create and Maintain Documentation
  • Topic C: Use Basic Change Management Best Practices
  • Topic D: Implement Disaster Prevention and Recovery
  • Methods
  • Topic E: Basic Scripting Concepts
  • Topic F: Professionalism and Communication
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam and the CompTIA A+ Core 2 220-1002 Certification Exam.

    Other Prerequisites

    To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.

    CompTIA A+ Certification (Exams 220-1001 and 220-1002)

    Course Length : 5 Days

    There are currently no scheduled dates for this course. Please contact us for more information.

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